The Challenges of Digitalization in the Public Sector

In the digital age, digitalization offers numerous advantages:

• Enhancing Citizen Services by providing more services, increased interactivity, responsiveness, proximity, and access to information.
• Increasing Organizational Performance: Boosting efficiency while reducing costs through promoting collaborative, paperless work among employees. Plus, focusing more on value-added tasks.
• Facilitating Management and Decision-Making by offering a digital workspace for decision-makers and elected officials, accessible from the office or on-the-move (iPad, tablets, smartphones) to review or sign documents and access digital files.